As part of the training, which will take 2weeks, instructors concentrate on improving key skills like English grammar and pronunciation. The emphasis on these skills is crucial to a successful call center interview and coveted placement in an internationally renowned operation. The appeal of Telemarketingdiploma.com revolves around the fact that very few applicants actually get hired without the proper training. By some accounts, only 3% of applicants pass the call center job interview in the Nigeria, for example.
At Telemarketingdiploma.com we not only prepare you to take customer service calls but can also provide training in technical service support and back office support.
Some of our training includes:
The candidates will be trained in the basics of sales and customer service excellence, as well as advanced communication techniques
We also provide consulting services and training to help companies improve revenue, reduce costs, and increase customer satisfaction.
Telemarketingdiploma.com provide the job seekers (especially in Nigeria) with a platform from which to embark upon a white collar career.
The course has been designed to provide students knowledge in the diverse field of customer service and sales. The candidates are expected to learn the critical aspects of customer management, including how to handle challenging customers, how to build rapport with all types of customers and how to maintain a positive customer service environment will be the key segments of the course.
Our trainings in Lagos take place at 77, Opebi Road, Vcare Supermarket building, opposite First Nation (1st Floor). Salvation Bus Stop, Opebi Ikeja. (A world class training center).
This is a 2 week Intensive training program
First session 10AM -12noon
Second session 1pm-3pm
Weekend Classes 12noon - 4pm Saturdays Only